Turnaround time.
For small projects requiring 2 hours of work or less, the standard turnaround time is 24 hours. If the job received during business hours on a Monday, the response time will be by that same time on Tuesday. If the project was received on a Friday, it will be completed by the same time on the following Monday.
The standard turnaround time on larger jobs is proportionately greater. Because turnaround times are primarily influenced by the volume of our existing workload and staff availability, it is important to discuss any due dates and deadlines at the time you give the a particular job.
At that time, your virtual assistant can commit the date and time when the job will be completed. Virtual assistant commitment is important. You must have this during or before the agreement signed.
Quality of Service.
A lot of Virtual Assistant include in their proposal that they looking also in providing quality of service to tell client. The question there is what is the Quality of service they mentioning. What is there understanding about.
According to MyTeamWorldwide, a leading virtual assistant firm in the Philippines. The Quality of service is the ability to provide different priority to different applications, people involved, or data and business flows, or to guarantee a certain level of performance to set the business to a win-win solution.
In addition to what have they said during the VA Conference held at Manila last year. The quality can be measure also in practical way by setting up or getting the clear intention of what you would like to be the end result of the project that you want to accomplish. You will need a R2S or Road to Success and a coach that will ensure that both your side and your VA did their part for the success of the project.
Time Efficient and Cost Effective.
"Meeting customer needs while remaining economically competitive. While automated processes can make an impact, service industries like virtual assistant are still labor-intensive, and there can be no substitute for high-quality personal interaction between service employees and customers."
Hiring virtual assistant is the most efficient and effective way to catch everyday task. To make sure that your new hire VA is doing their task efficiently and effectively they must send you a realtime end report depends on how many hours of work per day.
MTWW one of the best practice is sending a end-report. Included in the report are the time start, task (example: data entry or call out), description (what your VA did that day), remarks (if any) and end time. This must be followed by all virtual assistant and for your security that the money that spend paying them per hour or per project is worth.
Mutual Agreement.
In choosing your VA you must consider to be in agreement that will protect your interest, privacy and confidentiality of information that you will share to your virtual assistant of your choice.
Agreement of Privacy and Confidentiality must be signed before the project start.
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